Thank you for visiting and shopping at greenbaymarketplace.com, Following are the terms and conditions that constitute our Shipping Policy.
Shipping and handling charges are a flat rate of $5.95 for all orders using Standard Shipping and free for orders over $49 within the continental 48 states in U.S excluding Hawaii, Alaska, Virgin Islands & Puerto Rico.
Shipping charges for your order will be calculated and displayed at checkout.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Non-Continental U.S Addresses
Orders to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands are shipped based on USPS real-time costs depending on the weight of the package, delivery method and final destination.
We currently do not ship outside the U.S.
Same Day Shipping Guarantee
greenbaymarketplace.com offers a Same Day Shipping guarantee on most in-stock items ordered Monday – Friday by 1pm EST (excluding national holidays). Item eligibility can change depending on the day of the week, time of day, and product availability, so please check each item’s availability at the time of order. Only orders placed directly though greenbaymarketplace.com qualify for Same Day Shipping.
Standard Shipping Transit Times
greenbaymarketplace.com processes orders 7 days a week. We will ship all of your orders using USPS with a verified tracking number for online tracking and delivery confirmation. Standard delivery time is 1-6 business days for continental US destinations. Please note: In some instances your order may ship in multiple shipments (due to product and warehouse availability) and could use different carriers for each shipment.
Expedited Shipping Transit Times
For faster processing and delivery you can select expedited 1, 2, or 3 day shipping at checkout for an additional fee. Expedited orders placed after 1 PM (EST) may not process until the next business day. We strive to process all expedited orders placed before 1PM EST the same day provided adequate stock is available and the order successfully passes all necessary verification processes. Orders received over the weekend may not process for shipment until Monday. Shipping carriers may deliver your package on a Saturday and do not deliver on Sunday or national holidays.
PO Boxes & APO Addresses
Greenbaymarketplace will happily deliver to your PO BOX via USPS for a nominal extra charge. To avoid this charge please add a street address to address line 2 during checkout.
We must ship via USPS to all APO addresses. Shipping costs are based on package weight.
There may be an additional charge to a high value package during transit. We will contact you if this is the case, and you may opt out of the insurance at your own risk and discretion.
New York residents add 8.875% sales tax on all personal care products, aromatherapy, appliances and books.
On rare occasions we may run out of stock on an item. This may cause a slight delay of shipment for your order. If an item you ordered is going to be backordered for an extended period of time, we will notify you via e-mail of this delay and then automatically ship the products to you as soon as they are available. Here at Greenbaymarketplace.com we have a great relationship with our suppliers, so we are usually able to get your products very quickly. We will ship the in-stock items on your order right away and ship the backordered item(s) as soon as they become available at no extra cost to you. In the event several items are backordered, you may receive several partial shipments.
Order Status & Tracking
All orders shipped will be provided with an online tracking number for status and location tracking. You can always e-mail or call us if you’d like to verify your order’s status.
Damaged & Incorrect Items
If your item arrives damaged or is incorrect, please notify us immediately via e-mail or telephone so we can resolve any problems to your satisfaction.
Cold Pack Service
We offer a free cold pack service to insure the quality and potency of certain temperature sensitive products. When you see the image below on an item’s detail page, it indicates that item will ship with cold pack service and we recommend you choose an expedited shipping method.
You may also opt to include cold-pack service with your order by purchasing a Cold-Pack (found here). During the hotter months in order to insure the safety and integrity of certain heat sensitive products and prevent melting, deterioration or rancidity, it may require we pack product with freeze-packs. We recommend purchasing the Cold-Pack service with your order. We may also choose not to ship the product if the weekend will delay final arrival. Based on the size and value of the order an additional $3.50 packaging and handling fee may be required. If any delay or additional cost will incur we will contact you for approval.
Refunds & Exchanges
We will gladly give you the store credit with receipt within 7 business days and we do not refund or returns on personal care products. To Learn More please visit our return policy page.
Business Days Transit Times (When Using USPS Ground)
Service Map colors may vary due to differences in hardware and software. This map is a general representation of USPS Ground transit times.